Position Summary: This role is responsible for managing all aspects of Business Unit's new and repeat business pipeline, from opportunity identification to PO placement and associated customer inquiries. This person shall possess an understanding of customer technical requirements associated with programs and procurement cycles. This includes understanding key decision makers within each customer and building partnerships that enable business growth. Daily interaction with Engineering, Estimating, Quality, Operations, Supply Chain, and other relevant functions is required to ensure communications and quoting flow are timely and in alignment with meet customer needs. This individual also leads customer-relevant data compilation and analysis to support annual sales budgets and customer strategies in support of their primary Business Unit.



Essential Duties and Responsibilities include, but are not limited to:

Serves as a primary contact for key existing customers as well as new accounts
Performs sales activities and maintains direct contact with customers through activities like site visits, sales calls, and industry events to grow existing accounts and develop new business
Partners with Program/Account Management as a primary interface and an escalation point for customer concerns and program-related issues
Maintains and builds strong, long-term customer partnerships to enable Business Unit growth strategies while maintaining high customer satisfaction
Supports, trains, and leads teammates who have customer-facing roles, such as Program/Account Management, Estimating, Contracts, etc.
Manages site-specific sales pipelines and opportunity tracking
Ensures Estimating and/or related functions understand the voice of the customer as part of Bid/No Bid reviews and subsequent quoting initiatives
Holds Estimating and/or related functions accountable for adhering to RFQ due dates and approval policies
Leverages data to advocate for customer strategies and pricing to improve win rate and profitability
Leads customer visits and presentations
Partners with Program/Account Management for resolution of customer concerns as needed, including, but not limited to, the following:
Product quality
Delivery schedules
Pricing
Contract performance
Acts as primary internal liaison with operational functions to ensure successful execution of existing and new programs
Partners with the broader ALIGN Business Development organization to drive growth through new business opportunities, customer relationship management, and market expansion

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.